Client: Abbot Lab Inc., Irving, Texas

Project: Improved Customer Satisfaction of Medical Devices

Accomplishments:

• Improved communication between organization and the key suppliers by involving suppliers in projects at their inception and bring technical expertise to the purchasing department
• Successfully completed Site Validation Master Plan - Instrument manufacturing
• On-time closure of NCR, NCMR, enteries. Led Verification and Validation (V&V) of major devices and CAPA (Corrective Action and Preventive Actions) initiatives
• Involved in monthly CAPA/ORB meetings
• Troubleshoot failure and led failure investifation through CAPA/ORB team meetings
• Directed CAPA systems and complaints, problem investigation and correcitve action report (PICAR), report writing, 9NCR, QSNCR, NCMR0 Internal and FDA audits, ISO 9000.

Client: Marshall Medical Center, Marshall, Texas

Project: Application of Lean Methodology to improved patient insurance claims and billing pocess

Accomplishments:

• Reduced cycle time for mailing invoices to patients from thirty days to eighteen days
• Reduce number of incoming calls through phone technology upgrades
• Reduced number of filing insurance claims through process modification

Client: Nokia Mobile Phone, Irving, Texas

Project: Improvement of customer satifsaction by Reducing Field Failure Rate of products

Accomplishments:

• Saved a total of $30M within the 1st year of introducing Lean Six Sigma Culture throughout Nokia North
• Minimized Cost of Poor Quality by 15% afterdeveloping real-time process performance and interanl customer-supplier feedback systems
• Improved customer satisfaction and retention, imimized lead tiem on call handling from 6% to 2.9%, and slashed cell phone warranty costs by $10M after enhancing the quality of cell phone units and slashing the cycle time required for corrective action from 139 to 95 days
• Slashed warranty costs associated with reverse logistics from $59M to $39M in 1 year through strategic benchmarking and replacement of units as opposed to credits

Client: Motorola, Chicago, Illionis

Project: New Product Introduction

Accomplishments:

• Reduced reverse logistics from 137 days to 92 days
• Increased design efforts by 20% resulting in an 80% reduction in flow defective units after delivery
• Centralized support of all shipping product and eliminated the need for 80% of the backend analysis

Client: IBM Corporation, Boulder, Colorado

Project: Product Performance

Accomplishments:

• Reduced warranty cost to replace faulty units
• The project was completed on time and below budget
• Production was reduced from $2.14 per unit to $0.14 per unit
• Maintained desired mechanical properties and reduced cost of recalls, reduced loss of revenue